Thank you for shopping at CascadeRack.com! We're all about transparency, and we want to reflect that in all that we do, from browsing and placing an order to shipping and returns.
Shipping and Delivery
CascadeRack.com is proud to offer fast, free shipping for orders over $200.00! In-stock orders usually take 24-48 hours to leave our warehouse and tend to reach our customers within several days. Items that are not in stock, ship directly from the manufacturer, or are custom made have longer processing times. If you have questions or would like an estimate on shipping time for a special order product, please give us a call at 541-241-6255.
When receiving a freight shipment, be sure to inspect the product before signing the bill of lading. Once the item is signed for, we are usually not able to accept a return. If the item was damaged on the way to you, refuse the shipment and contact us right away for further instructions.
CascadeRack.com provides you with a 90-day satisfaction guarantee. You may return your product for any reason within 90 days of delivery of the product. (Some restrictions apply - ship directly from the manufacturer.) If you find that you are not completely satisfied with your purchase, please contact us. If we are at fault, we will replace the parts or exchange them at our discretion and our cost.
Non-defective items that have not been installed should be returned in new condition.
Return Material Authorization (RMA) numbers are good for 90-days from the date of issue.
The following items are not eligible for return:
a. Custom and/or special order items.
b. Freight shipments.
c. Items delivered more than 90 days ago.
d. Installed/used items.
e. Modified items (items that have been drilled or altered in any way).
f. Items marked non-returnable on our site.
If your return is due to our error, we cover all of the fees related to the cost of shipment.
1. Contact Us
Submit your return quest via email, or by reaching out to us at email@example.com
2. Receive Return Material Authorization
We'll send you a Return Material Authorization (RMA) along with a return shipping label to get the product back to us once the return request has been reviewed and approved.
3. Pack It Up & Ship It Back
Pack the product in its original packaging. Include all items and note any missing parts.
4. Receive Refund or New Item
Once the product is received, we'll issue your refund or ship the new item.
Defective, Damaged, or Incorrect Products
If you receive a damaged or defective product, give us a call or email us at firstname.lastname@example.org. We'll send you a replacement.
If you believe you have received an incorrect product because it does not fit or align correctly, there may be a simple fix. Give us a call. If we can't solve the problem we'll send you a replacement.
Order cancellation requests can be submitted through the Order Status page seven days a week or by contacting our service team directly by phone during regular business hours. Once your request is received, we will contact the warehouse or manufacturer (based on where the item is shipping from) to confirm the cancellation. Once this has been confirmed we will be able to process your refund back to your original form of payment. Please double check your email order confirmation for any errors as soon as you receive it. If there is an error, it is much easier to correct before any product is shipped.
Billing, Refunds, and Credits
Order payments are collected at the time the order is shipped. An authorization is made against your card at time of purchase.
CascadeRack.com is offered and available to users who are 18 years of age or older. By using CascadeRack.com, you represent that you are 18 years of age or older, or if you are younger than 18, you are visiting the site under the supervision of a parent or guardian.
Any username, password, and any other piece of information that provides access to your account must be treated as confidential. You must not disclose this information to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to CascadeRack.com or portions of it using your user name, password, or other security information. Any transaction performed under your user name and password is considered your responsibility. You agree to notify us immediately of any unauthorized access to, or use of, your user name or password, or any other such breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
Intellectual Property Rights
CascadeRack.com and all its contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by Cascade Rack, its licensors, or other providers and are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You may print or download a copy of a reasonable number of pages of CascadeRack.com for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
The Cascade Rack name, the terms CASCADE RACK, the logo design and all related names, logos, product and service names, designs, and slogans are trademarks of Cascade Rack or its affiliates or licensors. You may not use such marks without the prior written permission of Cascade Rack. All other names, logos, product and service names, designs, and slogans on CascadeRack.com are the trademarks of their respective owners.
In any way that violates any federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
To send, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter", "spam", or any other similar solicitation.
To impersonate or attempt to impersonate a Cascade Rack employee, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
To engage in any other conduct that restricts or inhibits anyone?s use or enjoyment of CascadeRack.com, or which, as determined by us, may harm Cascade Rack or users of CascadeRack.com or expose them to liability.
Additionally, you agree not to:
Use CascadeRack.com in any way that could disable, overburden, damage, or impair the site or interfere with anyone else?s use of CascadeRack.com, including their ability to engage in real time activities through CascadeRack.com.
Use any robot, spider, or other automatic device, process, or means to access CascadeRack.com for any purpose, including monitoring or copying any of the material on CascadeRack.com.
Use any manual process to track or copy any of the material on CascadeRack.com or for any other unauthorized purpose without our prior written consent.
Use any device, software, or routine that interferes with the proper working of CascadeRack.com.
Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or harmful.
Use any robot, spider, or other automatic device, process, or means to access CascadeRack.com for any purpose, including monitoring or copying any of the material on CascadeRack.com.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of CascadeRack.com, the server on which CascadeRack.com is stored, or any server, computer, or database connected to CascadeRack.com.
Attack CascadeRack.com via a denial-of-service attack or a distributed denial-of-service (DDOS) attack.
Otherwise attempt to interfere with the proper working of CascadeRack.com.
CascadeRack.com may contain reviews, comment sections, and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through CascadeRack.com.
Any User Contribution you post to the site will be considered non-confidential and non-proprietary. By providing any User Contribution on CascadeRack.com, you grant us, our affiliates, our service providers, and each of their and our respective licensees, successors, or assigns the royalty-free right to use, reproduce, alter, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose/according to your account settings.
You represent and warrant that:
You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns.
You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not Cascade Rack, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness.
We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of CascadeRack.com.
Monitoring and Enforcement; Termination
We have the right to:
Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of CascadeRack.com.
We have the right to cooperate with law enforcement authorities or court orders requesting or directing us to disclose the identity or information of anyone posting any materials on or through CascadeRack.com. You waive and hold harmless Cascade Rack and its affiliates, licensees, and service providers from any claims resulting from any action taken by any of the foregoing parties during, or take as a consequence of, investigations by either Cascade Rack or law enforcement.
These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety follow all applicable federal, state, local, and international laws and regulations. Without limit to the foregoing, User Contributions may not:
Contain any material that is libelous, defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
Infringe upon any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
Be likely to deceive any person.
Promote any illegal activity, or advocate, promote, or assist any unlawful act.
Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person.
Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter, or advertising.
Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.
If you believe that any User Contributions violate your copyright, send us a notice of copyright infringement to info@CascadeRack.com. It is the policy of Cascade Rack to terminate the user accounts of repeat offenders.
Reliance on Information Posted
CascadeRack.com includes content provided by third parties, including materials provided by other users, bloggers, third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials are solely the opinions of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Cascade Rack. We are not responsible or liable to you or any third party for the content or accuracy of any materials provided by any third parties.
Changes to CascadeRack.com
We regularly update the content on CascadeRack.com, but there may be times when content is not fully complete or up-to-date.
Information About You and Your Visits to CascadeRack.com
Linking to CascadeRack.com and Social Media Features
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You may not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part.
CascadeRack.com may provide certain social media features that enable you to:
Link from your own or certain third-party websites to certain content on CascadeRack.com.
Send emails or other communications with certain content, or links to certain content, on CascadeRack.com.
Cause limited portions of content on this CascadeRack.com to be displayed or appear to be displayed on your own or certain third-party websites.
You may use these features solely as they are provided. You may not:
Establish a link from any CascadeRack.com that is not owned by you.
Cause CascadeRack.com or portions of it to be displayed on, or appear to be displayed by, any other site, for example, framing, deep linking, or in-line linking.
Link to any part of CascadeRack.com other than the homepage.
You agree to cooperate with us in stopping any unauthorized framing or linking immediately. We reserve the right to withdraw linking permission without notice.
We may disable all or any social media features and any links at any time without notice at our discretion.
Links from CascadeRack.com
If CascadeRack.com contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party links, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
Warranty Claims for Products Sold on CascadeRack.com
Each product on our site is backed by a manufacturer's warranty. Although the specific terms of warranties vary from product to product, many of these products are warranted for the life of the vehicle. If you want specific warranty information on a product, please contact the manufacturer directly. Cascade Rack is not responsible for providing warranty or returns, but we will assist with this process as needed. Cascade Rack is not responsible for any loss of use or time, rental or labor costs, or for any incidental, consequential, punitive or other damages you may have or incur in connection with your vehicle or your product.
Product and Pricing Information on CascadeRack.com
If a product on CascadeRack.com is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for such product. If your credit card has already been charged for the purchase and your order is cancelled, Cascade Rack will issue a credit to your credit card in the amount of the incorrect price.
Cascade Rack relies upon the product manufacturers to provide accurate information about their products. As such, Cascade Rack does not warrant the accuracy of product information on CascadeRack.com.
Your use of CascadeRack.com, its content, and any services or items obtained through CascadeRack.com is at your own risk. They are all provided on an "as is" and "as available" basis, without any warranties expressed or implied. Neither Cascade Rack nor anyone associated with Cascade Rack makes any warranty or representation about the completeness, security, reliability, quality, accuracy, or availability of CascadeRack.com. Neither Cascade Rack nor anyone associated with Cascade Rack warrants that CascadeRack.com, its content, or any services or items obtained through CascadeRack.com will be accurate, reliable, error-free, or uninterrupted. We do not warrant that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components, or that CascadeRack.com or any services or items obtained through CascadeRack.com will otherwise meet your needs or expectations.
To the full extent of the law, Cascade Rack hereby disclaims all warranties of kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or CascadeRack.com will be free of viruses or other destructive code. You are responsible for having your own anti-virus protection in place and for maintaining a means external to our site for restoring any lost data. To the full extent of the law, we will not be liable for any loss or damage caused by a distributed denial of service (DDOS) attack, viruses, or other material harmful to technology that may infect your computer’s hardware or software or other material you own to your use of CascadeRack.com or any services or items obtained through CascadeRack.com or to your downloading of any material posted on it, or any website linked to it.
The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.
Limitation on Liability
In no event will Cascade Rack, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, CascadeRack.com, any websites linked to it, any content on CascadeRack.com or such other websites, including any direct, indirect, special, incidental, consequential, or punitive damages or otherwise, even if foreseeable.
The foregoing does not affect any liability that cannot be excluded or limited under applicable law.
Governing Law and Jurisdiction
Waiver and Severability
Your Comments and Concerns
CascadeRack.com is operated by Cascade Rack, LLC., which is located at:
507 NW Colorado Ave
Bend OR, 97703